Fix Common Snipin Upload and Clip Generation Issues

Solve frequent Snipin problems: videos that fail to upload, clips that take too long to generate, and short videos that will not download or play.

Most Snipin issues come from the video file, the connection, or plan limits. Find your symptom below for the fix.

My video won't upload

Check that the file format and length are supported and that your internet connection is stable. [Add supported formats and size limits.]

Clip generation is taking a long time

Longer videos take more time to process. If it seems stuck, refresh the page and check the video status.

I can't download my clips

Try a different browser and make sure pop-ups and downloads are allowed for the Snipin site.

I can't sign in

Use [Forgot password] on the sign-in page to reset your password.

If that didn’t work

Contact support with your account email, the video name, and a screenshot of any error.